Telesales Officer – Delon Jobs in Lagos, Lagos State
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Company Delon Jobs is offering job opportunities for the position of Telesales Officer in the Lagos area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
Delon Jobs operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Delon Jobs |
| Position: | Telesales Officer |
| Region: | Lagos - Lagos State, Lagos State |
| Education: | Confidential |
| Salary: | NGN 85.000 - NGN 350.000 per Month |
| Job Type: | Full-time |
Job Description
DelonJobs is looking to hire a Telesales Officer for a leading financial institution located in Lagos, Nigeria. The ideal candidate would be responsible for offering first level support and outstanding service experience across all communication channels deployed for digital products; to enhance conversion, retention, and customer loyalty through effective telemarketing engagements which will, in turn, drive growth of revenue in line with sales targets. Interested candidates must possess a minimum of a first degree in a relevant discipline and a minimum of a year’s banking experience. The salary is competitive.
Job Responsibilities:
- Drive follow-up on all logged requests/escalations by Service Executives across all available e-platforms (telephone, chat, email, Intercom, Zendesk, and CRM).
- Ensure that tasks for the shift (Day/Night/Remote) have been assigned by the respective supervisors/lead.
- Escalate any work tool downtime to Head, Customer Success Digital Products.
- Provide answers to customer’s issues faced by service executives on-premise and remote.
- Initiate customer relationship through proper customer onboarding on the emerging products.
- Report immediately to line supervisor, prevailing customer pain points, and provide service improvement initiatives.
- Render required reports promptly.
- Ensure adherence strictly to safety policies by ensuring proper and adequate record keeping.
- Review documents provided/uploaded by customers for correctness.
Job Requirements:
- First degree in a relevant discipline.
- Minimum of 1-year banking experience.
Skills & Competencies:
- Knowledge of Banking Operations.
- Understanding of CBN Monetary Policies & Guidelines.
- Customer Relationship Management – Product Knowledge.
- Complaint Management.
- Customer Needs Identification.
- Financial Acumen.
- Marketing & Sales.
- IT Appreciation.
- Anti-money Laundering.
- Drive for Results (Efficiency) Digitalization.
Job Type: Full-time
Application Question(s):
- Do you have experience as an Outbound Sales Officer?
Education:
- Undergraduate (Preferred)
Experience:
- Telesales: 1 year (Required)
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Lagos State |
| City | Lagos |
| Full Address | DelonJobs, 7th Floor, Mulliner Towers, 39 Alfred Rewane Rd, Ikoyi, Lagos 100001, Nigeria |
| Google Map | Google Map |
Job Application Information
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