Services Head – Citibank Nigeria Limited in Lagos, Lagos

Citibank Nigeria Limited is excited to announce openings for the position of Services Head in Lagos. We are currently offering Full-time opportunities.

We seek candidates with excellent skills and at least beginners/seniors experience in the field. Additionally, we value honesty, discipline, and a strong sense of responsibility in our team.

At Citibank Nigeria Limited, we are active in the (according to the company) industry. If you are interested in this opportunity and wish to join us, we encourage you to apply directly.

Don't miss the chance to be part of our dynamic team. Submit your application today and take the first step toward a rewarding career with Citibank Nigeria Limited.

Job Information

Job Description

We seek an experienced Head of Services to lead client service operations, oversee service delivery, and drive continuous improvement. The role requires strategic oversight of cross-functional teams, KPI management, and implementation of efficient service processes to improve client satisfaction and retention.

• Direct service delivery and performance metrics
• Develop service strategies and manage budgets
• Maintain strong client relationships and handle escalations
• Minimum 5 years in service management with proven leadership

Benefit

• Access to the latest technology
• Recognition and performance awards
• Professional training
• Collaborative work environment
• Professional networking opportunities
• Skill development
• Work-life balance
• Valuable work experience
• Opportunities for promotion
• Opportunities to contribute to business growth

Application Requirements

• Physically and Mentally Healthy
• Minimum Education of High School Diploma
• Able to Work in a Team
• Able to Work Under Pressure
• No Criminal Record
• Good Communication Skills
• Experience in the Related Field (Preferred)
• Minimum Age of 18 Years
• Willing to Be Placed in the Designated Work Location

Company address