ITIL SERVICE DELIVERY MANAGER – GVA Partners in Lagos, Lagos State
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GVA Partners is currently seeking applicants for the position of ITIL SERVICE DELIVERY MANAGER in the Lagos area. The available job type for this position is Full-time.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
GVA Partners operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | GVA Partners |
| Position: | ITIL SERVICE DELIVERY MANAGER |
| Region: | Lagos - Lagos State, Lagos State |
| Education: | Confidential |
| Salary: | NGN 81.000 - NGN 158.000 per Month |
| Job Type: | Full-time |
Job Description
The ITIL Service Delivery Manager is responsible for the effective and efficient delivery of IT services in accordance with ITIL (Information Technology Infrastructure Library) best practices. They oversee the entire service lifecycle, ensuring that services are delivered to meet the needs of the organization and its customers.
Key responsibilities include managing service level agreements, coordinating service delivery processes, and facilitating communication between stakeholders. The Service Delivery Manager also plays a crucial role in identifying areas for improvement and implementing strategies to enhance service quality and efficiency.
Required skills and qualifications for this position include a strong understanding of ITIL framework, excellent communication and leadership skills, and the ability to analyze data and identify trends. A degree in IT or a related field is typically required, along with relevant work experience.
- Manage service level agreements and ensure service delivery as per the agreed-upon standards.
- Coordinate and oversee service delivery processes to meet customer expectations.
- Collaborate with internal and external stakeholders to ensure effective communication and problem resolution.
- Analyze service performance data and identify areas for improvement.
- Implement strategies to enhance service quality and efficiency.
- Stay updated with industry best practices and advancements in IT service management.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Lagos State |
| City | Lagos |
| Google Map | Google Map |
Job Application Information
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