Hotel Front Office Supervisor – Golden Royale Hotels Enugu in Lagos, Lagos State

Golden Royale Hotels Enugu is currently accepting applications for the position of Hotel Front Office Supervisor in the Lagos area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

Golden Royale Hotels Enugu operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Job Description

LOCATION: ENUGU

We are looking for a Front Office Supervisor to manage our reception area. You will act as the ‘face’ of our client’s hotel and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations, and guest services.

As a Front office supervisor, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead the team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

Ultimately, you should be able to ensure the front desk provides professional and friendly service to the customers.

What you will be doing:

• Ensure the front desk is tidy and has all necessary stationery and material (e.g. pens, forms, and informative leaflets)
• Train, supervise, and support office staff, including receptionists, security guards, and call center agents
• Schedule shifts
• Ensure timely and accurate customer service
• Handle complaints and specific customer requests
• Troubleshoot emergencies
• Monitor stock and order office supplies
• Ensure proper mail distribution
• Prepare and monitor office budget
• Keep updated records of office expenses and costs
• Ensure the company’s policies and security requirements are met

The Ideal Candidate:

• Proven work experience for at least four years as a Front desk manager or Reception manager
• Hands-on experience with office machines (e.g. fax machines and printers)
• Thorough knowledge of customer service, office management, and basic bookkeeping procedures
• Proficiency in English (oral and written)
• Solid knowledge of MS Office, particularly Excel and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities
• Problem-solving skills

REQUIRED EDUCATION:

Bachelor’s degree

LOCATION:

Enugu State

Job Type: Full-time

Salary: ₦50,00.00 – ₦80,00.00 per month

Ability to Commute:

• Lagos (Required)

Ability to Relocate:

• Lagos: Relocate before starting work (Required)

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

Company address