Head of Customer Service Operations – Neptune Microfinance Bank in Ikeja, Lagos
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Neptune Microfinance Bank is inviting applications for the role of Head of Customer Service Operations in Ikeja. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals with strong skills and at least beginners/seniors experience. Besides technical competence, we value qualities such as integrity, discipline, and responsibility in our potential team members.
Neptune Microfinance Bank operates within the (according to the company) sector. If you're interested in joining our esteemed organization, we encourage you to apply promptly.
Job Information
| Company: | Neptune Microfinance Bank |
| Position: | Head of Customer Service Operations |
| Region: | Ikeja - Lagos, Lagos |
| Education: | Confidential |
| Salary: | NGN 200.000 - NGN 230.000 per Month |
| Job Type: | Full-time |
Job Description
We are seeking an exceptional leader for the position of Head of Customer Service Operations. In this role, you will optimize our customer service team to deliver outstanding customer satisfaction. Your key responsibilities will include developing and implementing strategies to enhance service processes, managing daily operations, and analyzing customer feedback to inform improvements.
You will collaborate with cross-functional teams to elevate the overall customer experience and provide training and mentorship to customer service representatives, promoting a positive work culture. The ideal candidate will demonstrate strong leadership capabilities, a comprehensive understanding of customer service principles, and experience in operations management in a fast-paced setting.
Benefit
- Recognition and performance awards
- Skill development
- Work-life balance
- Professional networking opportunities
- Access to the latest technology
- Collaborative work environment
- Professional training
- Opportunities for promotion
- Valuable work experience
- Opportunities to contribute to business growth
Application Requirements
- Able to Work Under Pressure
- Physically and Mentally Healthy
- Minimum Education of High School Diploma
- Good Communication Skills
- Able to Work in a Team
- Experience in the Related Field (Preferred)
- Minimum Age of 18 Years
- Willing to Be Placed in the Designated Work Location
- No Criminal Record
Company address
| Province | Lagos |
| City | Ikeja |
| Google Map | Google Map |
Job Application Information
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