Front Desk Officer – FirstExcelsia in Lagos, Lagos State

FirstExcelsia is currently accepting applications for the position of Front Desk Officer in the Lagos area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

FirstExcelsia operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Job Description

The Front Desk Officer is responsible for providing exceptional customer service to all guests and ensuring that their needs are met. As a Front Desk Officer, your main duties include greeting and checking in guests, answering phone calls and emails, and providing information about the hotel’s facilities and services.

You will also handle guest complaints and requests, and liaise with other hotel departments to ensure a seamless guest experience. Strong communication and problem-solving skills are essential for this role, as well as the ability to multitask and stay calm under pressure.

To be successful as a Front Desk Officer, you should have a friendly and professional demeanor, excellent organizational skills, and the ability to work independently. Experience in a similar role and knowledge of hotel booking systems are preferred.

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

Company address