Enterprise NOC Service Desk Agent – JSK Consulting Group in Lagos, Lagos State
This job vacancy has been posted for more than 120 days, there is a possibility that the vacancy is no longer valid. Please check here to see more information.
JSK Consulting Group is currently accepting applications for the position of Enterprise NOC Service Desk Agent in the Lagos area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
JSK Consulting Group operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | JSK Consulting Group |
| Position: | Enterprise NOC Service Desk Agent |
| Region: | Lagos - Lagos State, Lagos State |
| Education: | Confidential |
| Salary: | NGN 85.000 - NGN 160.000 per Month |
| Job Type: | Full-time |
Job Description
Our Client in the Telecommunication Industry is currently sourcing for an Enterprise NOC service desk agent for their office in Ikoyi, Lagos.
- Ensure that all escalation from the customer through emails and calls into the NOC are picked from the assigned customers and ticket incident ticket booked accordingly.
- Ensure that the ticket is assigned to the technical team for investigation, isolation, and resolution.
- Follow up with the internal technical team to know the resolution updates and provide the same regularly to the customer within set OLA.
- Escalate to the leadership of the NOC when OLA violation is noticed and push associated stakeholders to ensure that the complaint is resolved.
- Ensure that escalation is done to 3rd party where applicable to resolve customer complaints.
- Participate in customer performance review and SLA reconciliation meetings.
- Ensure that customer satisfaction index is met and sustained.
- Ensure that incident tickets opened are reviewed and closed with OLA.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Lagos State |
| City | Lagos |
| Full Address | JSK Consulting Group, 6b Maitama Sule St, Ikoyi, Lagos, Nigeria |
| Google Map | Google Map |
Job Application Information
Make sure you fill out the application form first and wait for HRD to call for an interview before you go to the company in person.
Applying for Free Jobs is free of charge.
If you find a vacancy that indicates fraud, please report it to us.
