Customer Support Officer – Midstream Global Investment Ltd. in Lagos, Lagos
Midstream Global Investment Ltd. is inviting applications for the role of Customer Support Officer in Lagos. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals with strong skills and at least beginners/seniors experience. Besides technical competence, we value qualities such as integrity, discipline, and responsibility in our potential team members.
Midstream Global Investment Ltd. operates within the (according to the company) sector. If you're interested in joining our esteemed organization, we encourage you to apply promptly.
Job Information
| Company: | Midstream Global Investment Ltd. |
| Position: | Customer Support Officer |
| Region: | Lagos, Lagos - Lagos |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
Job summary
We are looking to hire a Customer Support Officer to join our team
Job descriptions & requirements
Responsibilities:
- Respond promptly to customer inquiries via calls, emails, and chat platforms.
- Assist customers with account issues, loan inquiries, repayments, and complaints.
- Provide accurate information about loan products, features, and repayment processes.
- Record customer interactions and update accounts accurately in the system.
- Escalate complex issues to relevant departments for resolution.
- Follow up with customers to ensure issues are resolved and satisfaction is achieved.
- Collaborate with credit, collections, and operations teams to improve customer experience.
- Prepare reports on customer inquiries, feedback, and service performance.
Requirements:
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- High level of professionalism, patience, and customer service orientation.
- Proficiency in Microsoft Office and CRM/loan management software.
- Ability to multitask and manage multiple customer interactions.
- Attention to detail and good record-keeping skills.
- Must own a smartphone (Android or iPhone).
Benefits:
- Basic Salary: ₦75,00 (subject to review based on experience)
- Bonuses: Daily and weekly performance-based bonuses (up to ₦20,00)
- Phone Compensation: Airtime & data allowance
- Training: Customer support, loan servicing, and skills training, plus transport subsidies
- Salary Review: Eligible for salary review after 3 months and again after 6 months
- Year-End Bonus: Annual performance bonus for outstanding performance
Location: Ikeja
Employment Type: Full-time
Application Requirements
- Good Communication Skills
- No Criminal Record
- Minimum Education of High School Diploma
- Minimum Age of 18 Years
- Able to Work Under Pressure
- Physically and Mentally Healthy
- Able to Work in a Team
- Willing to Be Placed in the Designated Work Location
- Experience in the Related Field (Preferred)
Company address
| Province | Lagos |
| City | Lagos |
| Google Map | Google Map |
Job Application Information
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