Customer Support Manager – Connekt Broadband in Lagos

Connekt Broadband is thrilled to announce job openings for the position of Customer Support Manager in the Lagos area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

At Connekt Broadband, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Connekt Broadband.

Job Information

Job Description

Overview: Connekt Broadband is seeking an experienced Customer Support Manager to lead our team and ensure exceptional service delivery.

Responsibilities:

• Oversee daily operations of the support team.
• Create strategies to improve customer satisfaction.
• Track KPIs and ensure team goals are met.
• Address escalated customer issues promptly.
• Create training programs for support staff.

Qualifications:

• Proven experience in a similar role.
• Strong leadership and communication skills.
• Familiarity with CRM systems.

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

Company address