Customer Support Associate – Roqqu in Lagos

Roqqu is thrilled to announce job openings for the position of Customer Support Associate in the Lagos area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

At Roqqu, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Roqqu.

Job Information

Job Description

We are seeking a Customer Support Associate to join our team at Roqqu. The ideal candidate must have experience in banking, account reconciliation, and exceptional customer service skills. Your primary responsibility will be to provide timely support to customers, address inquiries, resolve issues, and ensure customer satisfaction.

Key Responsibilities:

• Assist customers via phone, email, and live chat.
• Perform account reconciliation.
• Investigate and resolve customer issues.
• Maintain detailed records of interactions.
• Collaborate with cross-functional teams.

Qualifications:

• Bachelor’s degree in Business Administration preferred.
• Minimum 2 years in banking operations.
• Exceptional communication skills.
• Commitment to outstanding customer service.

Job Type: Full-time | Location: Lagos (Required)

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

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