Customer Support – Alpha-cx in Abuja, Federal Capital Territory

Alpha-cx is excited to announce openings for the position of Customer Support in Abuja. We are currently offering Full-time opportunities.

We seek candidates with excellent skills and at least beginners/seniors experience in the field. Additionally, we value honesty, discipline, and a strong sense of responsibility in our team.

At Alpha-cx, we are active in the (according to the company) industry. If you are interested in this opportunity and wish to join us, we encourage you to apply directly.

Don't miss the chance to be part of our dynamic team. Submit your application today and take the first step toward a rewarding career with Alpha-cx.

Job Information

Job Description

Alpha-cx is searching for a dedicated and customer-focused representative with extensive e-commerce experience to join our remote team. The ideal candidate will possess exceptional communication skills, a neutral English accent, and the capability to manage customer interactions across various channels seamlessly.

Responsibilities:

• Deliver empathetic support via phone
• Respond to inquiries through email and live chat in a timely manner
• Accurately document customer records
• Handle return and refund requests efficiently
• Provide assistance with product information
• Uphold a high level of customer satisfaction

Requirements:

• 3–5 years of customer service experience (preferably in e-commerce)
• Strong knowledge of return and refund processes
• Excellent organizational skills
• Outstanding communication abilities

Benefit

• Work-life balance
• Recognition and performance awards
• Professional training
• Valuable work experience
• Skill development
• Professional networking opportunities
• Collaborative work environment
• Opportunities for promotion
• Access to the latest technology
• Opportunities to contribute to business growth

Application Requirements

• Able to Work Under Pressure
• Physically and Mentally Healthy
• Minimum Education of High School Diploma
• Good Communication Skills
• Able to Work in a Team
• Experience in the Related Field (Preferred)
• Minimum Age of 18 Years
• Willing to Be Placed in the Designated Work Location
• No Criminal Record

Company address