Customer Service Representative – Viva Flowers in Lagos, Lagos State

Company Viva Flowers is offering job opportunities for the position of Customer Service Representative in the Lagos area. The job type available is Full-time.

We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.

Viva Flowers operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.

Job Information

Job Description

Viva Flowers, a flower company that offers great floral services for all occasions, is currently seeking a customer-centric individual to join their team as a Customer Service Representative.

Responsibilities:

• Handle customer inquiries, concerns, and requests via various communication channels (phone, email, chat).
• Provide accurate and timely information to customers, ensuring a positive experience.
• Assist customers with order placement, modifications, and tracking.
• Collaborate with other departments to ensure timely and accurate order fulfillment.
• Address customer complaints and resolve issues promptly and effectively.
• Escalate complex cases to the appropriate departments for further investigation.
• Develop a deep understanding of our products and services to effectively assist customers.
• Provide product information and recommendations based on customer needs.
• Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
• Generate reports on customer service performance as needed.

Qualifications:

• Candidates should possess a BSc, HND, or OND.
• Previous experience in floral customer service is an advantage.

Requirements:

• Proven experience in a customer service role.
• Problem-solving abilities and a proactive approach to customer satisfaction.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in using customer service software and Microsoft Office.

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

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