Customer Service Representative – The Factory Ng in Lagos, Lagos
The Factory Ng is inviting applications for the role of Customer Service Representative in Lagos. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals with strong skills and at least beginners/seniors experience. Besides technical competence, we value qualities such as integrity, discipline, and responsibility in our potential team members.
The Factory Ng operates within the (according to the company) sector. If you're interested in joining our esteemed organization, we encourage you to apply promptly.
Job Information
| Company: | The Factory Ng |
| Position: | Customer Service Representative |
| Region: | Lagos, Lagos - Lagos |
| Education: | Confidential |
| Salary: | NGN 85.000 - NGN 350.000 per Month |
| Job Type: | Full-time |
Job Description
We are seeking an enthusiastic, organized, and proactive Customer Service Lead to join our esteemed cake and dessert company, The Factory Ng. In this role, you will serve as the first point of contact for our customers, ensuring a smooth and pleasant experience across phone, email, WhatsApp, and in-store interactions.
Key Responsibilities:
- Oversee and lead the customer service team.
- Manage customer orders and coordinate deliveries.
- Professionally handle and resolve escalated issues.
- Collaborate with team members to ensure seamless order fulfillment.
- Monitor customer feedback and implement improvements.
Qualifications: Minimum of 3 years of experience in customer service, exceptional communication skills, proficiency in Microsoft Office and CRM tools, and a strong passion for enhancing customer experiences.
Benefit
- Opportunities to contribute to business growth
- Skill development
- Work-life balance
- Access to the latest technology
- Collaborative work environment
- Professional training
- Professional networking opportunities
- Opportunities for promotion
- Recognition and performance awards
- Valuable work experience
Application Requirements
- Physically and Mentally Healthy
- Minimum Age of 18 Years
- No Criminal Record
- Experience in the Related Field (Preferred)
- Good Communication Skills
- Minimum Education of High School Diploma
- Able to Work in a Team
- Able to Work Under Pressure
- Willing to Be Placed in the Designated Work Location
Company address
| Province | Lagos |
| City | Lagos |
| Google Map | Google Map |
Job Application Information
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