Customer Service Officer – Maple Education Ltd in Lagos, Lagos State

Company Maple Education Ltd is offering job opportunities for the position of Customer Service Officer in the Lagos area. The job type available is Full-time.

We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.

Maple Education Ltd operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.

Job Information

Job Description

• Handle many inbound and outbound calls to customers and clients.
• Identify the needs of customers, resolve issues, and provide solutions.
• Sell company products and services to customers.
• Ensure you follow the customer service script provided by the company for uniformity.
• Also, be well-read on company policies and the website for FAQs or policy-related answers.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.
• Maintain records of the conversations with the customer and analyze the data.
• Follow up on customers.
• Sell study permit services to customers who have admission offers.
• Send study visa contracts to interested customers.
• Use the CRM for all electronic messages to customers.
• Write and submit timely reports on performance, targets, and customer queries.

Job Type: Full-time

Salary: ₦120,00.00 – ₦150,00.00 per month

Application Question(s):

• Do you possess a good knowledge of CRM practices and system?

Education:

• Undergraduate (Preferred)

Experience:

• Business: 2 years (Required)

Ability to Commute:

• Lagos (Required)

Ability to Relocate:

• Lagos: Relocate before starting work (Required)

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

Company address