Customer Service Manager – PHARMARUN in Lekki, Lagos

PHARMARUN is currently hiring for the role of Customer Service Manager located in Lekki. This position is Full-time.

We seek candidates with strong abilities and beginners/seniors experience. Our company values integrity, discipline, and accountability in our team members.

As a company in the (according to the company) sector, PHARMARUN invites interested applicants to submit their applications.

Job Information

Job Description

We are seeking a Customer Service Manager to lead our support team, enhance customer satisfaction, and oversee daily operations. Responsibilities include coaching and developing agents, managing escalations, defining service policies, monitoring KPIs, and collaborating with product and sales teams to resolve customer issues. The ideal candidate has 3+ years of customer service leadership, excellent communication and problem-solving skills, proficiency with CRM systems, and a data-driven approach to performance improvement. We offer a competitive salary, professional development opportunities, and a collaborative work culture. Apply if you are driven to build outstanding customer experiences and lead a high-performing team.

Benefit

• Professional training
• Skill development
• Opportunities for promotion
• Collaborative work environment
• Valuable work experience
• Recognition and performance awards
• Professional networking opportunities
• Work-life balance
• Access to the latest technology
• Opportunities to contribute to business growth

Application Requirements

• Minimum Age of 18 Years
• Basic Computer Skills
• Physically and Mentally Healthy
• Experience in the Related Field (Preferred)
• Minimum Education of High School Diploma
• Able to Work in a Team
• Good Communication Skills
• No Criminal Record
• Willing to Be Placed in the Designated Work Location

Company address