Customer Service Manager – Majeurs Holdings Limited in Lagos, Lagos State

Majeurs Holdings Limited is currently accepting applications for the position of Customer Service Manager in the Lagos area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

Majeurs Holdings Limited operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Job Description

We are hiring a Customer Service Executive with excellent communication skills and a great work ethic to manage customer requests and complaints, ensuring stress-free services/support and timely fulfillment of customer needs.

To be successful in this role, you should be customer-focused, detail-oriented, and efficient. Analyze customer issues and provide appropriate solutions. You should be polite, reliable, knowledgeable, and adaptable with the ability to meet set targets and performance standards. Clear and respectful communication is important. Handle customer issues and conflicts professionally.

Responsibilities:

• Handle customer complaints, provide solutions within time limits, and follow up to ensure resolution.
• Keep records of customer interactions, follow up on orders, and send reports.
• Update databases and reports, work with the sales team on customer appointments.
• Follow communication procedures, guidelines, and engage customers proactively.
• Provide accurate information, reach out to customers through calls and messages, escalate complaints when needed.
• Fulfill tasks delegated by supervisors.

Requirements:

• Candidates should have a degree in Business Administration, Mass Communication, etc.
• 5 years of experience in customer service.
• Proximity to Surulere is advantageous, knowledge of Furniture or Interior Decoration is preferred.

Method of Application

Interested and qualified candidates should send their CV / Resume to: [email protected] using the Job Position as the subject of the mail.

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

Company address