Customer Service Manager – Export Parts Store in Lagos, Lagos State
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Export Parts Store is currently accepting applications for the position of Customer Service Manager in the Lagos area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
Export Parts Store operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Export Parts Store |
| Position: | Customer Service Manager |
| Region: | Lagos - Lagos State, Lagos State |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
We are currently seeking a detail-oriented and experienced Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for overseeing a team of customer service representatives, ensuring excellent customer satisfaction, and managing customer inquiries and complaints.
The ideal candidate will have strong communication skills, exceptional problem-solving abilities, and a customer-centric mindset. You should have a proven track record in managing a customer service team and be able to effectively handle challenging situations.
Responsibilities:
- Manage and supervise the customer service team
- Develop and implement customer service policies and procedures
- Handle escalated customer inquiries and complaints
- Train and coach customer service representatives
- Monitor and analyze customer service metrics
Requirements:
- Proven experience in a customer service manager role
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to handle difficult customers and situations
- Proficiency in customer service software and systems
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Province | Lagos State |
| City | Lagos |
| Full Address | CEE ABILITY VENTURES NIG LTD, Zone B Block9a, Shop 10, Aspamda, Lagos - Badagry Expy, Trade Fair Complex, Lagos 100001, Nigeria |
| Google Map | Google Map |
Job Application Information
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