Customer Service Executive – reposebay in Lagos, Lagos

reposebay is currently hiring for the role of Customer Service Executive located in Lagos. This position is Full-time.

We seek candidates with strong abilities and beginners/seniors experience. Our company values integrity, discipline, and accountability in our team members.

As a company in the (according to the company) sector, reposebay invites interested applicants to submit their applications.

Job Information

Job Description

We are seeking a Customer Service Executive to deliver professional, timely support and resolve customer inquiries via phone, email, and chat. The ideal candidate will ensure accurate record-keeping, escalate complex cases appropriately, and help drive process improvements to enhance service quality.

• Respond to customers promptly and courteously across channels.
• Maintain precise records in CRM systems and track case progress.
• Escalate and coordinate resolution for complex issues.
• Contribute to continuous improvement initiatives.

Qualifications: strong verbal and written communication, a problem-solving mindset, proficiency with CRM tools, a customer-focused attitude, and at least one year of customer service experience preferred.

Benefit

• Valuable work experience
• Recognition and performance awards
• Work-life balance
• Professional networking opportunities
• Collaborative work environment
• Opportunities for promotion
• Access to the latest technology
• Skill development
• Professional training
• Opportunities to contribute to business growth

Application Requirements

• Physically and Mentally Healthy
• Minimum Age of 18 Years
• No Criminal Record
• Experience in the Related Field (Preferred)
• Good Communication Skills
• Minimum Education of High School Diploma
• Able to Work in a Team
• Able to Work Under Pressure
• Willing to Be Placed in the Designated Work Location

Company address