Customer Service Executive – DOSUMU OMOYEMI CONSULT in Lagos, Lagos

DOSUMU OMOYEMI CONSULT is currently seeking applicants for the position of Customer Service Executive in Lagos. This role is Full-time.

We are specifically seeking individuals with strong skills and at least beginners/seniors experience. Besides technical expertise, we highly value integrity, discipline, and a strong sense of responsibility in our staff.

DOSUMU OMOYEMI CONSULT, operating in the (according to the company) industry, invites interested candidates to apply for this position and join our team.

Job Information

Job Description

Insight Tours and Travels is a leading travels and tour company known for reliability, innovation, and exceptional customer experience, dedicated to providing high quality, customized travel experiences for individuals, families, corporate clients, and groups. Our mission is to deliver memorable travel experiences through excellent customer service, competitive pricing, and carefully curated travel solutions.

KEY RESPONSIBILITIES

• Providing introductory information, such as a product manual explanation, to prospective and new customers
• Act as the first point of contact for client inquiries, complaints, and service requests.
• Assist with regulatory document filing
• Contribute to data collection, entry, and basic data analysis for reporting and service improvements.
• Handle the official phone line, web chat and email communications, providing appropriate and professional responses to both current and prospective clients ensuring they are satisfied with our product and services.
• Liaise with internal teams to monitor client work progress and provide regular reports to management.
• Maintain accurate records of client interactions, service timelines, and follow-ups
• Ensure all client correspondence reflects the brand’s professionalism and commitment to travel excellence.
• Letting customers know about additional products or services that might benefit them
• Negotiating and closing sales through calling
• Support for sales and marketing through telemarketing, sales leads generation, profiling, visits when needed, CRM update, etc.
• Any other assigned task

REQUIREMENT

-Degree in management, Business Studies or related field with 2 – 3 years ofexperience in client service, customer support, or administrative roles, preferably within travels and tours services.

• Basic knowledge of data analysis and data management tools (e.g., Excel, Google Sheets, or CRM systems).

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and email tools.

• Excellent verbal and written communication skills.

• Strong interpersonal skills with a customer-first mindset.

• High attention to detail and can handle multiple tasks in a deadline-driven environment
• Professional demean our, confidentiality, and integrity in dealing with client matters
• Proximity to Ikeja is required.

Work Schedule:

Monday–Friday

Location: Ikeja, Lagos Nigeria

Salary: 120 – 150k Net

Employment Type: Permanent

Education: Graduate

How to Apply

Interested candidates should send a message with their Name, Location, and why they’d be a good fit to 07036556427 or [email protected]

Job Type: Full-time

Pay: ₦120,00.00 – ₦150,00.00 per month

Work Location: In person

Application Requirements

• Physically and Mentally Healthy
• Minimum Education of High School Diploma
• Able to Work in a Team
• Able to Work Under Pressure
• No Criminal Record
• Good Communication Skills
• Experience in the Related Field (Preferred)
• Minimum Age of 18 Years
• Willing to Be Placed in the Designated Work Location

Company address