Customer Relations Manager – Mo’Afrique in Abuja, Federal Capital Territory
Mo'Afrique is inviting applications for the role of Customer Relations Manager in Abuja. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals with strong skills and at least beginners/seniors experience. Besides technical competence, we value qualities such as integrity, discipline, and responsibility in our potential team members.
Mo'Afrique operates within the (according to the company) sector. If you're interested in joining our esteemed organization, we encourage you to apply promptly.
Job Information
| Company: | Mo’Afrique |
| Position: | Customer Relations Manager |
| Region: | Abuja - Federal Capital Territory, Federal Capital Territory |
| Education: | Confidential |
| Salary: | NGN 81.000 - NGN 158.000 per Month |
| Job Type: | Full-time |
Job Description
Mo’Afrique, a leading clothing brand, is seeking a strategic Customer Relations Manager to elevate our customer experience. In this pivotal role, you will lead the customer service team, devise strategies to enhance customer loyalty, and act as the primary advocate for our clients within the organization.
Key Responsibilities:
- Lead and mentor a team of customer service representatives.
- Implement effective customer service strategies to boost satisfaction and retention.
- Analyze customer feedback to identify trends and implement improvements.
- Address escalated customer issues promptly and effectively.
- Oversee customer service platforms to ensure optimal workflow.
Qualifications:
- 5+ years of experience in customer service, including 2+ years in a leadership role.
- Preferred background in retail, e-commerce, or fashion industries.
- Exceptional analytical, leadership, and communication skills.
Benefit
- Opportunities for promotion
- Access to the latest technology
- Professional networking opportunities
- Valuable work experience
- Work-life balance
- Recognition and performance awards
- Professional training
- Collaborative work environment
- Skill development
- Opportunities to contribute to business growth
Application Requirements
- Physically and Mentally Healthy
- Minimum Age of 18 Years
- No Criminal Record
- Experience in the Related Field (Preferred)
- Good Communication Skills
- Minimum Education of High School Diploma
- Able to Work in a Team
- Able to Work Under Pressure
- Willing to Be Placed in the Designated Work Location
Company address
| Province | Federal Capital Territory |
| City | Abuja |
| Google Map | Google Map |
Job Application Information
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