Customer Experience Lead – Raedial Holdings in Lagos, Lagos State
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Company Raedial Holdings is offering job opportunities for the position of Customer Experience Lead in the Lagos area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
Raedial Holdings operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Raedial Holdings |
| Position: | Customer Experience Lead |
| Region: | Lagos - Lagos State, Lagos State |
| Education: | Confidential |
| Salary: | NGN 83.000 - NGN 195.000 per Month |
| Job Type: | Full-time |
Job Description
Job Title: Customer Experience Lead
Raedial Holdings Limited has over the years provided great quality services in different sectors in Nigeria and Africa. Our services cut across all major industries and this has helped us add great value to the society.
Responsibilities:
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers’ issues and follow problems through to resolution
- Supervise customer experience representatives
- Analyse statistics and compile accurate reports
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies, and standards
- Keep accurate records and document customer service actions and discussions
- Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Requirements and skills:
- Proven working experience as a Customer Service Manager. At least 5 years.
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases, and tools
Method of Application:
Interested and qualified candidates should send their CV to: [email protected] using the Job Position as the subject of the mail.
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Lagos State |
| City | Lagos |
| Full Address | Raedial Logistics, 14A Bayo Dejonwo Street, Lagos, Nigeria |
| Google Map | Google Map |
Job Application Information
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