Customer Experience (CX) Specialist – Cowrywise in Lagos

Cowrywise is currently seeking applicants for the position of Customer Experience (CX) Specialist in the Lagos area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

Cowrywise operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Job Description

Our team members, known as Customer Experience Specialists, aim to understand products, engage with customers, and ensure customer satisfaction consistently.

We are looking for individuals passionate about excellent customer experience to join our team.

Responsibilities

• Understand products, engage stakeholders, and simplify financial processes for customers
• Create exceptional customer experiences daily to build loyalty
• Analyze customer data to enhance processes

Requirements

• Interest in fintech and wealth management
• 1-2 years relevant experience
• Passion for customer service
• Excellent communication and teamwork skills
• Patience, empathy, and resilience
• Strong analytical abilities

Additional Info:

• Preference for candidates passionate about people, data, and products
• Salary: N400,00 – N500,00 monthly

Note:

• Culture values authenticity and responsibility
• Hybrid work setup with benefits
• Equal opportunity employer

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

Company address