Customer Experience Consultant – Standard Bank in Lagos, Lagos
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Standard Bank is currently hiring for the role of Customer Experience Consultant located in Lagos. This position is Full-time.
We seek candidates with strong abilities and beginners/seniors experience. Our company values integrity, discipline, and accountability in our team members.
As a company in the (according to the company) sector, Standard Bank invites interested applicants to submit their applications.
Job Information
| Company: | Standard Bank |
| Position: | Customer Experience Consultant |
| Region: | Lagos, Lagos - Lagos |
| Education: | Confidential |
| Salary: | NGN 85.000 - NGN 350.000 per Month |
| Job Type: | Full-time |
Job Description
Company: Standard Bank
Location: Lagos, Nigeria, Walter Carrington Crescent
Job Type: Full-time
Job Reference ID: 8037550A-001
Date Posted: May 9, 2025
Standard Bank is seeking a dedicated Customer Experience Consultant to uphold and enhance service standards across our network. In this pivotal role, you will develop recovery strategies for service failures and oversee the monitoring of service quality at various customer interaction points. You will implement service measurement initiatives, including mystery shopping and customer surveys, while tracking trends to foster a culture of service excellence.
Qualifications: A Bachelor’s degree in a relevant field is required, along with over 5 years of customer-facing experience. Professional certifications in customer service are a plus.
Benefit
- Opportunities for promotion
- Access to the latest technology
- Professional networking opportunities
- Valuable work experience
- Work-life balance
- Recognition and performance awards
- Professional training
- Collaborative work environment
- Skill development
- Opportunities to contribute to business growth
Application Requirements
- Experience in the Related Field (Preferred)
- Physically and Mentally Healthy
- Able to Work Under Pressure
- Good Communication Skills
- Minimum Education of High School Diploma
- No Criminal Record
- Minimum Age of 18 Years
- Able to Work in a Team
- Willing to Be Placed in the Designated Work Location
Company address
| Province | Lagos |
| City | Lagos |
| Google Map | Google Map |
Job Application Information
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