Customer Care Representative – M-KOPA Nigeria in Lagos, Lagos State

M-KOPA Nigeria is currently accepting applications for the position of Customer Care Representative in the Lagos area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

M-KOPA Nigeria operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Job Description

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off-grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

About the role:

To receive and handle all customer inquiries presented via phone and provide the necessary support required concerning M-KOPA customer account or product(s) to achieve overall positive customer satisfaction through first-call resolution.

Key Responsibilities:

• Receive and handle all telephonic customer inquiries.
• Ensure all customer-related issues or queries are addressed or escalated to the next level of support if unable to resolve them.
• Ensure that customers are educated on the relevant M-KOPA products and processes.
• Document all customer interactions on the provided systems.
• Assist with any other customer care roles as assigned by a Customer Care Team Leader or Manager.

Incumbent Requirements:

• 6 months and above experience in a front-line service or customer service capacity.
• Portrays a pleasant, friendly, and patient attitude.
• Excellent communication skills (both verbal and written) and listening skills.
• Demonstrates a passion for handling customers and resolving difficult customer issues.
• Demonstrates competency in the use of Microsoft Office suite.
• Strong work ethic with the flexibility to work on different shifts.

Note:

• M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff.
• Women, minorities, and people with disabilities are strongly encouraged to apply.

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus for overtime

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

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