Customer Care Quality Analyst – M-KOPA in Lagos, Lagos

M-KOPA is currently accepting applications for the role of Customer Care Quality Analyst in Lagos. This position is Full-time.

We are seeking candidates with proficient skills and at least beginners/seniors experience in the field. Alongside technical skills, we highly value attributes such as honesty, discipline, and responsibility in our potential employees.

M-KOPA, a leader in the (according to the company) industry, invites interested applicants to promptly submit their applications to join our esteemed organization.

Job Information

Job Description

We are looking for a committed Customer Care Quality Analyst to become part of our dynamic team. This critical role focuses on ensuring our customer service standards consistently meet and exceed expectations.

The ideal candidate will assess customer interactions, provide constructive feedback, and implement quality enhancement initiatives. Strong analytical abilities and meticulous attention to detail are crucial, as this position entails analyzing data to improve the overall customer experience.

If you possess a passion for quality assurance and excellent communication skills, we invite you to apply for this exciting opportunity.

Benefit

• Skill development
• Opportunities for promotion
• Collaborative work environment
• Professional training
• Work-life balance
• Professional networking opportunities
• Valuable work experience
• Access to the latest technology
• Recognition and performance awards
• Opportunities to contribute to business growth

Application Requirements

• Physically and Mentally Healthy
• Minimum Education of High School Diploma
• Able to Work in a Team
• Able to Work Under Pressure
• No Criminal Record
• Good Communication Skills
• Experience in the Related Field (Preferred)
• Minimum Age of 18 Years
• Willing to Be Placed in the Designated Work Location

Company address