Contact Center Agent – Catilas Resources Limited in Lagos, Lagos State

Catilas Resources Limited is thrilled to announce job openings for the position of Contact Center Agent in the Lagos area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

At Catilas Resources Limited, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with Catilas Resources Limited.

Job Information

Job Description

A Contact Center Agent is responsible for addressing customer inquiries, resolving issues, and providing exceptional customer service via various communication channels, such as phone, email, and live chat. The agent must possess excellent communication skills, a friendly and professional demeanor, and the ability to handle difficult situations calmly and efficiently.

Key Responsibilities:

• Respond to customer inquiries promptly and accurately
• Provide product information, troubleshoot problems, and resolve issues
• Ensure customer satisfaction through effective and courteous communication
• Adhere to company policies and procedures for quality assurance
• Maintain a high level of product and service knowledge

The ideal candidate should have strong problem-solving skills, be detail-oriented, and able to multitask effectively. Previous experience in a customer service role and familiarity with CRM systems are preferred.

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

Company address