Cloud Support Engineer – Tek Experts in Lagos
Welcome to our job portal, where Tek Experts is offering exciting employment opportunities for the position of Cloud Support Engineer in the Lagos area. We are currently seeking Full-time candidates.
We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.
As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Tek Experts, we encourage you to submit your application directly through our website.
Join our growing team and embark on a fulfilling career journey with Tek Experts. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.
Job Information
| Company: | Tek Experts |
| Position: | Cloud Support Engineer |
| Region: | Lagos |
| Education: | Confidential |
| Job Type: | Full-time |
Job Description
Responsibilities:
- Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
- Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
- Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
- Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
- Mentor junior support engineers as needed or requested by management.
Qualifications:
- You’re technically proficient and have higher education classwork in IT or technical work, or experience with enterprise support.
- You love technology, understand it, and are adept at using it.
- You’re proficient in both written and oral English.
- You enjoy solving complex technical issues.
- You’re customer-obsessed, take the initiative, and exceed expectations.
- Proven work experience with IT or technical proficiency. 2-3 years’ of IT experience is preferred.
- Must have completed the compulsory 1-year NYSC or have an exemption certificate.
- A Bachelor’s degree in IT-related discipline is preferred.
- Customer support experience (customer obsessed, innovative and result oriented).
- General understanding of Cloud Computing
- Good knowledge of APIs
- Professional fluency in English is essential, both written and spoken.
- Passion for solving complex technical issues.
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Region | Lagos |
| Full Address | Tek Experts Nigeria, Yesuf Abila Abiodun Oniru Road, Maroko, Lagos 106104, Nigeria |
| Google Map | Google Map |
Job Application Information
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