Casework Administrator – Immigration Advice Service in Lagos, Lagos

Immigration Advice Service is currently accepting applications for the role of Casework Administrator in Lagos. This position is Full-time.

We are seeking candidates with proficient skills and at least beginners/seniors experience in the field. Alongside technical skills, we highly value attributes such as honesty, discipline, and responsibility in our potential employees.

Immigration Advice Service, a leader in the (according to the company) industry, invites interested applicants to promptly submit their applications to join our esteemed organization.

Job Information

Job Description

Immigration Advice Service Limited (IAS) is a leading provider of expert immigration advice and services with our main office in the UK, serving clients worldwide. Our globally diverse teams work collaboratively across time zones to deliver outstanding service to individuals, families, and businesses navigating complex immigration processes. We are dedicated to fostering a supportive and innovative work environment where employees can grow professionally and contribute meaningfully to our mission of providing seamless immigration solutions globally.

We are seeking a dedicated and efficient Casework Administrator to support our UK-based casework team. This role combines administrative responsibilities with support for caseworkers, handling client enquiries, and maintaining accurate case records. The ideal candidate will be organised, proactive, and able to manage multiple tasks in a fast-paced environment, demonstrating excellent communication skills, strong attention to detail, and the ability to meet high professional standards in line with UK legal and advisory expectations.

Key Responsibilities:

1. Administrative Support:

• Maintain well-organised digital filing systems in line with IAS procedures.
• Handle client enquiries via email, phone, and other communication channels.
• Provide secretarial support, including drafting letters, transcribing documents, scheduling appointments and coordinating interpreters.
• Manage calendars, schedule meetings and coordinate workflows for caseworkers.

2. Casework Support:

• Assist caseworkers with completing applications, documentation, and case files.
• Maintain accurate and up-to-date case information using our case management systems.
• Prepare case files for transfer, audit, review and billing purposes.
• Monitor case deadlines and remind caseworkers of key dates where required.
• Assist in generating case lists for billing, inactive matters, and other administrative purposes.
• Liaise with other offices, external partners, and service providers as required.
• Participate in training events, team meetings, and development sessions.
• Undertake any other duties reasonably required by managers.

3. Communication & Coordination:

• Maintain professional, timely, and courteous communication with clients and colleagues in line with IAS service standards.
• Support line managers and colleagues with office procedures in line with organizational policies.
• Track client communications and follow up where required to avoid delays.
• Escalate urgent or sensitive client issues to caseworkers or supervisors promptly.
• Support smooth handovers between different caseworkers or departments.

4. Compliance & Quality Assurance

• Ensure all case records, correspondence, and documents comply with IAS policies and UK regulatory standards.
• Support internal audits, quality checks, and version control of case documents.
• Flag missing information, inconsistencies, or potential risks in case files to the supervising caseworker.
• Maintain confidentiality and handle sensitive information with discretion.

Qualifications & Skills:

• Minimum A-level education or equivalent; administrative/secretarial qualifications preferred.
• Proven administrative, organisational, and interpersonal skills.
• At least 1 year experience in an administrative or support role preferred.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work independently, prioritise tasks, and meet deadlines.
• Excellent verbal and written communication skills.
• Understanding and sensitivity to diverse cultures and commitment to Equal Opportunities.
• High attention to detail and accuracy and strong commitment to confidentiality.
• Experience in legal, advice, or casework environments is an advantage.

IAS are an equal opportunities employer, we value equality, inclusion and diversity. We welcome applications from qualified candidates regardless of protected characteristics, what is important is that you have the requisite skills, competencies, experience and talent to bring value to the role.

All employees of IAS have a duty to:-

• Work within the spirit of IAS Equal Opportunities Policy at all times
• Take due care of their own Health and Safety and that of others in their working environment
• Ensure that their work conforms to the LAA Quality Assurance Standards(SQM) as implemented in the IAS Manual, and other IAS approved policies and procedures
• Observe client confidentiality

What We Offer:

• Competitive wage

• Opportunity to work remotely

• Experience in a professional, international legal and immigration environment

• Exposure to structured casework processes and systems, supporting skill development

• Collaborative and supportive environment and exposure to global operations.

Work Eligibility:

• This is a contractor role. The successful candidate will be engaged on a contract basis and must be legally able to work in Nigeria and be responsible for managing their own taxes and statutory obligations.
• Must have a reliable internet connection and ability to work remotely.

Working Conditions:

• Typical hours are Monday to Friday, 9.00 a.m. – 5.00 p.m. (UK time), with occasional extended hours during peak cycles.
• This position requires prolonged periods of sitting at a desk, working on a computer and engaging in frequent communication.

Notice: This job description is designed to outline the general nature and level of work performed by employees within this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties, responsibilities, and activities may change at any time with or without notice depending on the business needs.

Job Types: Full-time, Contract

Pay: ₦400,00.00 – ₦500,00.00 per month

Experience:

• Legal/Immigration Admin Assistant, Case Support: 1 year (Required)

Language:

• Clear, professional English (Required)

Benefit

• Access to the latest technology
• Recognition and performance awards
• Professional training
• Collaborative work environment
• Professional networking opportunities
• Skill development
• Work-life balance
• Valuable work experience
• Opportunities for promotion
• Opportunities to contribute to business growth

Application Requirements

• Minimum Age of 18 Years
• Basic Computer Skills
• Physically and Mentally Healthy
• Experience in the Related Field (Preferred)
• Minimum Education of High School Diploma
• Able to Work in a Team
• Good Communication Skills
• No Criminal Record
• Willing to Be Placed in the Designated Work Location

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