Call Centre/Loan Recovery Officer – Scimitar Global Services Limited in Ikeja, Lagos State
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Scimitar Global Services Limited is currently seeking applicants for the position of Call Centre/Loan Recovery Officer in the Ikeja area. The available job type for this position is Contract.
We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.
Scimitar Global Services Limited operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.
Job Information
| Company: | Scimitar Global Services Limited |
| Position: | Call Centre/Loan Recovery Officer |
| Region: | Ikeja - Lagos State, Lagos State |
| Education: | Confidential |
| Salary: | NGN 50.000 - NGN 90.000 per Month |
| Job Type: | Contract |
Job Description
- Contacting customers and informing them of their overdue loans.
- Inform customers of overdue accounts and amount currently owed.
- Collect payment by advising the Customer to pay his loan via the approved channel only.
- Advising customers on their payment options and suggesting methods of payments.
- Negotiating suitable payment plans.
- Ensure all customer information is correct, including phone numbers and addresses.
- Listen to customer’s story and determine if debt can be collected.
- Record all interactions and commitment to repay loans in the CRM.
- Writing final notice warnings to customers when payments are not being made.
- Maintain a detailed knowledge of business processes and procedures.
- Making use of the Customer Service Professional (CSP) behavioural pattern to give an indelible customer experience to ensure successful collection and also for an upselling opportunity.
- Perform other tasks as may be assigned by the Call Centre Management. These instructions would be reasonable and aligned to the Organization’s objectives.
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Lagos State |
| City | Ikeja |
| Full Address | Scimitar Global Services Limited, 11 Adenubi Cl, Ikeja, Lagos, Nigeria |
| Google Map | Google Map |
Job Application Information
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