CALL CENTER OFFICERNURSE – Fort Knox Group in Lagos, Lagos State

Fort Knox Group is currently accepting applications for the position of CALL CENTER OFFICERNURSE in the Lagos area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

Fort Knox Group operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Job Description

• Receive calls from members or employer groups and providers and prospective clients
• To receive calls from providers and have first-call resolution on pre-authorization queries for limited and straightforward cases or route the query to the correct department for call resolution
• To receive and resolve all member-related calls and to ensure that all complaints and queries are resolved on first call resolution or escalate the query for resolution
• To receive calls from prospective clients and re-route the calls to the appropriate department.
• To log inquiries for all calls relating to registered providers, clients, and members.
• To follow up on specific cases as distributed by the manager to ensure a value-added service offering.
• To adhere to the organizational values.
• Research and identify new business opportunities – including new markets, growth areas, trends, customers, partnerships, products, and services – or new ways of reaching existing markets.
• Develop a growth strategy focused both on financial gain and customer satisfaction.

Job Type: Full-time

Salary: From ₦100,00.00 per month

Application Question(s):

• How many years of Health Care Provider experience do you currently have?
• Do you have up to 2 years of HMO experience as a Call Center Nurse?

License/Certification:

• Registered Nurse License (Required)

Ability to Commute:

• Lagos (Required)

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

Company address