Country Customer Service Manager – ZIM in Lagos, Lagos State

ZIM is thrilled to announce job openings for the position of Country Customer Service Manager in the Lagos area. We are currently offering Full-time opportunities.

We are seeking candidates with excellent skills and a minimum of beginners/seniors in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.

At ZIM, we operate in the (according to the company) industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.

Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with ZIM.

Job Information

Job Description

A Country Customer Service Manager is responsible for overseeing and managing the customer service operations in a specific country. This role requires strong leadership skills, excellent communication, and a deep understanding of customer service principles.

The main responsibilities include:

• Developing and implementing customer service strategies to ensure customer satisfaction and retention.
• Managing a team of customer service representatives, providing training and guidance to improve performance.
• Ensuring that customer inquiries and complaints are handled professionally and resolved in a timely manner.
• Collaborating with other departments to improve customer experience and streamline processes.
• Monitoring customer service metrics and implementing appropriate actions to meet targets and KPIs.

The ideal candidate should have a Bachelor’s degree in business or a related field, with a minimum of [insert years of experience]. Strong communication and problem-solving skills are essential, as well as the ability to work under pressure and adapt to a fast-paced environment.

If you are a result-oriented individual with a passion for customer service and excellent leadership abilities, we invite you to apply for the position of Country Customer Service Manager. Please submit your CV and cover letter to [email address] before [application deadline].

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus for overtime

Application Requirements

• Relevant formal education
• Work experience in the related industry is a plus
• Ability to adapt and learn quickly

Company address