E-Commerce Customer Care / Sales Executive – Adunni Organics in Lagos, Lagos State

Company Adunni Organics is offering job opportunities for the position of E-Commerce Customer Care / Sales Executive in the Lagos area. The job type available is Full-time.

We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.

Adunni Organics operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.

Job Information

Job Description

Are you passionate about customer satisfaction and skilled in sales? We are seeking an E-Commerce Customer Care / Sales Executive to join our team. As part of our e-commerce division, you will be responsible for handling customer inquiries, providing exceptional service, and driving sales through effective communication and product knowledge.

Your main responsibilities will include:

• Responding promptly to customer inquiries via email, chat, and phone.
• Providing accurate and detailed information about our products, promotions, and services.
• Assisting customers in navigating our website, resolving issues, and processing orders.
• Maintaining relationships with existing customers and identifying opportunities for upselling and cross-selling.
• Collaborating with other departments, such as logistics and marketing, to ensure smooth order processing and delivery.

To be successful in this role, you should have excellent communication skills, both written and verbal, and be able to multitask effectively. A customer-oriented mindset and sales-driven attitude are essential.

Requirements:

• Prior experience in customer service or sales, preferably in an e-commerce environment.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Proficient in using CRM software and familiar with e-commerce platforms.
• Fluency in English, both spoken and written.
• Availability to work flexible hours, including weekends and public holidays.

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Good communication skills
• Strong team skills
• Experience in similar work

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