Front Desk Executive – Jotna Group in Lagos, Lagos State

Jotna Group is currently accepting applications for the position of Front Desk Executive in the Lagos area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

Jotna Group operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Job Description

The Front Desk Executive (FDE) role is responsible for managing front office reception and administrative duties which include answering telephones, receiving visitors, providing customer assistance, data processing, and record-keeping.

Major Responsibilities:

• Provide exceptional customer service to guests; receive the public and answer questions, in person and by telephone; respond to inquiries from employees, clients and others and refer, when necessary, to the appropriate person, official or department in line with corporate policies and procedures.
• Manage Corporate Office front desk operations; complete, develop and maintain forms in accordance with company procedures; prepare outgoing mail; sort and distribute incoming mails within the office, and coordinate the flow of information both internally and externally.
• Acts as first point of contact for external visitors wishing to contact the company to ensure that only those having genuine and acceptable reasons may do so.
• Handle complaints and resolve grievances and conflicts with customers. Supervise other clerical staff, including trainings and orientation.
• Exercise initiative to identify and deal with problems and issues that arise to ensure smooth running of the front office.
• Answer central telephone system and direct calls accordingly.
• Organize and maintain paper and electronic files and keep records of collections and disbursements.
• Other duties that may be assigned from time to time.

Benefit

• Overtime bonus
• Gaining experience
• Comfortable work environment

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

Company address