Reliance Care Officer – Reliance Health in Lagos, Lagos State

Reliance Health is currently seeking applicants for the position of Reliance Care Officer in the Lagos area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

Reliance Health operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Job Description

We are looking for dynamic and ambitious self-starters to help respond to and resolve inquiries or issues from our customers and various stakeholders, in the most friendly and empathetic manner.

Key Responsibilities:

• Respond to requests, inquiries, and complaints from clients and prospective clients while maintaining a positive attitude.
• Assist prospective clients in their choice of the company’s health plan by providing relevant and accurate information.
• Escalate unresolved issues to the appropriate divisions for resolution and ensure optimal client satisfaction.
• Record details of customers’ complaints, feedback, and suggestions using the appropriate internal communication system.
• Convince inbound prospects to buy our health insurance products or use any of our services.

Requirements:

Skills Required:

• HND / B.Sc degree
• Basic proficiency in the use of Microsoft Office tools.
• Willingness to work on a shift basis and on weekends.
• You have at least 1-year experience within a Customer Service or Customer Success role (added advantage if it’s a bank) or ideally within the Healthcare industry (HMO).
• You possess excellent interpersonal as well as written and verbal communication skills.
• You possess strong analytical skills and are comfortable dealing with numerical data.
• You pay strong attention to detail and deliver work that is of a high standard.
• You are highly goal driven and work well in fast-paced environments.
• Must have a medical qualification or background like (Nursing, Medical lab, Pharmacist, Microbiology, etc).

Benefits:

• Join a market leader within the Insurance space.
• Attractive Salary & benefits.
• Unlimited leave days.
• Free office lunch.
• Fantastic work culture.

• Work and learn from some of the best in the industry.
• Great work-life balance.

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

Company address