Customer Retention Officer – Tranquil and Quest Specialist Hospital in Lagos, Lagos

Tranquil and Quest Specialist Hospital is currently seeking applicants for the position of Customer Retention Officer in Lagos. This role is Full-time.

We are specifically seeking individuals with strong skills and at least beginners/seniors experience. Besides technical expertise, we highly value integrity, discipline, and a strong sense of responsibility in our staff.

Tranquil and Quest Specialist Hospital, operating in the (according to the company) industry, invites interested candidates to apply for this position and join our team.

Job Information

Job Description

Job Summary

We are seeking a proactive and customer-focused Customer Retention Officer to join our Digital Team. The ideal candidate will serve as a key customer representative, responsible for engaging clients, making follow-up calls, and strengthening long-term customer relationships. This role is essential to improving customer satisfaction, loyalty, and retention.

Key Responsibilities

• Engage clients through phone calls, digital platforms, and other communication channels
• Conduct outbound and inbound calls to follow up on customer inquiries, feedback, and concerns
• Build and maintain strong relationships with existing clients to encourage repeat business
• Act as a customer representative, ensuring clients feel heard, supported, and valued
• Collaborate with the digital team to enhance customer experience strategies
• Track customer interactions and update records accurately
• Identify customer needs and recommend appropriate services or solutions
• Escalate unresolved issues to the appropriate department when necessary
• Support customer engagement campaigns and retention initiatives

Requirements & Qualifications

• Proven experience in customer service, customer retention, or client engagement
• Strong communication and interpersonal skills
• Ability to make professional and persuasive calls
• Familiarity with digital tools, CRM systems, or customer engagement platforms is an advantage
• Strong problem-solving and conflict-resolution skills
• Ability to work collaboratively within a team
• Customer-oriented mindset with attention to detail

Job Type: Full-time

Pay: ₦150,00.00 per month

Benefit

• Professional training
• Skill development
• Opportunities for promotion
• Collaborative work environment
• Valuable work experience
• Recognition and performance awards
• Professional networking opportunities
• Work-life balance
• Access to the latest technology
• Opportunities to contribute to business growth

Application Requirements

• Good Communication Skills
• No Criminal Record
• Minimum Education of High School Diploma
• Minimum Age of 18 Years
• Able to Work Under Pressure
• Physically and Mentally Healthy
• Able to Work in a Team
• Willing to Be Placed in the Designated Work Location
• Experience in the Related Field (Preferred)

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