Ticketing and Reservation Specialist – HT Limited in Lagos, Lagos

HT Limited is currently hiring for the role of Ticketing and Reservation Specialist located in Lagos. This position is Full-time.

We seek candidates with strong abilities and beginners/seniors experience. Our company values integrity, discipline, and accountability in our team members.

As a company in the (according to the company) sector, HT Limited invites interested applicants to submit their applications.

Job Information

Job Description

Objective: To provide accurate, efficient, and policy-compliant travel reservations and ticketing services for our corporate clients, ensuring an exceptional traveller experience from booking to completion.

Key Responsibilities:

Create and issue tickets for air, rail, hotel, and car rental reservations using the designated GDS (Amadeus) and other airline and hotel booking platforms.

Interpret and apply complex client travel policies, fare rules, and supplier contracts.

Handle a high volume of email and phone requests from travel desk officer and directly from individual travellers.

Manage schedule changes, flight cancellations, re-issues, and refunds promptly and accurately.

Proactively monitor PNRs (Passenger Name Records) for potential disruptions and provide alternative solutions.

Maintain up-to-date knowledge of airline policies, visa requirements, and airport security procedures.

Ensure the highest standard of data accuracy in all passenger records and documentation.

Assist customers plan all aspects of their corporate/leisure travel by helping them reach their destinations via the best routes at the lowest cost

Collaborate with account managers to resolve any service or fulfilment issues.

Achieve individual and team targets for accuracy, productivity, and quality service.

Advise clients properly on all available options for competitive fares, best routes, airline rules, etc

Good client Relationship management skills – Proper client follow up with high client satisfaction scores

Requirements:

4 years and above experience in a reputable IATA certified travel management company

Job Type: Full-time

Benefit

• Recognition and performance awards
• Skill development
• Work-life balance
• Professional networking opportunities
• Access to the latest technology
• Collaborative work environment
• Professional training
• Opportunities for promotion
• Valuable work experience
• Opportunities to contribute to business growth

Application Requirements

• Physically and Mentally Healthy
• Minimum Education of High School Diploma
• Able to Work in a Team
• Able to Work Under Pressure
• No Criminal Record
• Good Communication Skills
• Experience in the Related Field (Preferred)
• Minimum Age of 18 Years
• Willing to Be Placed in the Designated Work Location

Company address