Customer Service Officer – Kennedia Consulting in Lagos, Lagos
Kennedia Consulting is currently accepting applications for the role of Customer Service Officer in Lagos. This position is Full-time.
We are seeking candidates with proficient skills and at least beginners/seniors experience in the field. Alongside technical skills, we highly value attributes such as honesty, discipline, and responsibility in our potential employees.
Kennedia Consulting, a leader in the (according to the company) industry, invites interested applicants to promptly submit their applications to join our esteemed organization.
Job Information
| Company: | Kennedia Consulting |
| Position: | Customer Service Officer |
| Region: | Lagos, Lagos - Lagos |
| Education: | Confidential |
| Salary: | NGN 100.000 - NGN 150.000 per Month |
| Job Type: | Full-time |
Job Description
Location: Ajao Estate, Lagos. Full-time on-site, Monday–Saturday. Salary: ₦100,00–₦150,00.
We seek a formal, customer-focused professional to represent client satisfaction across calls, email, WhatsApp, and social media. Responsibilities include:
- Respond to customer inquiries within 2 hours and resolve complaints within 24 hours.
- Convert marketing leads; coordinate shipments and procurement with Sales & Operations.
- Maintain accurate CRM records, collect and escalate feedback, support digital engagement, and nurture customer relationships.
- Prepare weekly performance and activity reports.
Qualifications: OND/HND/B.Sc. in Business, Communication, or related; minimum 2 years in logistics, procurement, or customer-facing roles; strong communication, multitasking, problem-solving skills, and CRM familiarity.
Benefit
- Work-life balance
- Recognition and performance awards
- Professional training
- Valuable work experience
- Skill development
- Professional networking opportunities
- Collaborative work environment
- Opportunities for promotion
- Access to the latest technology
- Opportunities to contribute to business growth
Application Requirements
- Experience in the Related Field (Preferred)
- Able to Work in a Team
- No Criminal Record
- Minimum Age of 18 Years
- Good Communication Skills
- Physically and Mentally Healthy
- Minimum Education of High School Diploma
- Able to Work Under Pressure
- Willing to Be Placed in the Designated Work Location
Company address
| Province | Lagos |
| City | Lagos |
| Google Map | Google Map |
Job Application Information
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