Customer Success Executive – QFA NIGERIA LTD in Lagos, Lagos State
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QFA NIGERIA LTD is currently accepting applications for the position of Customer Success Executive in the Lagos area. We are actively seeking qualified candidates for this Full-time opportunity.
We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.
QFA NIGERIA LTD operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.
Job Information
Company: | QFA NIGERIA LTD |
Position: | Customer Success Executive |
Region: | Lagos - Lagos State, Lagos State |
Education: | Confidential |
Salary: | NGN 85.000 - NGN 160.000 per Month |
Job Type: | Full-time |
Job Description
– Manage relationships with customers to maintain overall customer health and growth.
– Meet and exceed retention goals.
– Leverage relationships with the customer to qualify leads and help facilitate cross-sell and up-sell opportunities.
– Be a spokesperson for the brands with the customer – share our digital transformation vision.
– Maintain high customer satisfaction and ensure that customers act as the brands’ advocates.
– Organize and orchestrate cross functional resources to fulfill customer requirements, and proactively engage in helping customer business success.
– Participate in on-boarding activities and product demonstrations post-purchase.
– Be the voice of the customer back to our Product organization, communicate trending customer feedback and ideas.
– Telemarketing (staffs are expected to cross-sell and upsell with targets given every month.
– Inbound calls
– Outbound calls
– Email Resolution
– Response to live chat (WhatsApp, Google review).
– Be the first point of escalation for response to all our social media pages, escalated by the digital marketer.
Job Type: Full-time
Salary: ₦80,00.00 per month
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
Province | Lagos State |
City | Lagos |
Full Address | Q.f.a Nigeria Limited, 29 Bourdillon Rd, Ikoyi, Lagos, Nigeria |
Google Map | Google Map |
Job Application Information
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