Telecom Head Of Customer Experience – Careers Verified in Ikeja, Lagos

Careers Verified is inviting applications for the role of Telecom Head Of Customer Experience in Ikeja. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals with strong skills and at least beginners/seniors experience. Besides technical competence, we value qualities such as integrity, discipline, and responsibility in our potential team members.

Careers Verified operates within the (according to the company) sector. If you're interested in joining our esteemed organization, we encourage you to apply promptly.

Job Information

Job Description

Careers Verified is seeking a dynamic Telecom Head of Customer Experience. In this essential position, you will craft and execute customer experience strategies that support our organizational objectives. Key responsibilities include streamlining the customer journey across various channels, setting service standards and KPIs, and spearheading initiatives to foster customer loyalty. Ideal candidates will possess a Bachelor’s Degree, preferably accompanied by an MBA, along with at least 8 years of experience in telecommunications or ISP settings. A proven track record in managing customer service teams, CRM systems, and data analysis tools is essential.

Benefit

• Opportunities for promotion
• Access to the latest technology
• Professional networking opportunities
• Valuable work experience
• Work-life balance
• Recognition and performance awards
• Professional training
• Collaborative work environment
• Skill development
• Opportunities to contribute to business growth

Application Requirements

• Minimum Age of 18 Years
• Basic Computer Skills
• Physically and Mentally Healthy
• Experience in the Related Field (Preferred)
• Minimum Education of High School Diploma
• Able to Work in a Team
• Good Communication Skills
• No Criminal Record
• Willing to Be Placed in the Designated Work Location

Company address