Guest Experience Officer – 99Apartments in Lagos, Lagos

99Apartments is currently hiring for the role of Guest Experience Officer located in Lagos. This position is Full-time.

We seek candidates with strong abilities and beginners/seniors experience. Our company values integrity, discipline, and accountability in our team members.

As a company in the (according to the company) sector, 99Apartments invites interested applicants to submit their applications.

Job Information

Job Description

Company: 99Apartments

Job Type: Full-time, Onsite

Salary: ₦150,00 – ₦170,00 (net)

Location: Island & Mainland

Accommodation: Comfortable staff housing provided

Responsibilities:

• Act as the primary point of contact for guests, ensuring prompt service delivery.
• Manage guest communications and feedback efficiently.
• Oversee and ensure quality during check-ins and check-outs.
• Conduct inspections and audits to maintain quality control.
• Supervise on-site staff and address guest complaints effectively.

Qualifications:

• Exceptional customer service skills.
• Previous experience in hospitality or property management.
• Highly organized and proactive problem-solver.
• Intermediate proficiency in Excel.

Benefit

• Valuable work experience
• Recognition and performance awards
• Work-life balance
• Professional networking opportunities
• Collaborative work environment
• Opportunities for promotion
• Access to the latest technology
• Skill development
• Professional training
• Opportunities to contribute to business growth

Application Requirements

• Physically and Mentally Healthy
• Minimum Age of 18 Years
• No Criminal Record
• Experience in the Related Field (Preferred)
• Good Communication Skills
• Minimum Education of High School Diploma
• Able to Work in a Team
• Able to Work Under Pressure
• Willing to Be Placed in the Designated Work Location

Company address