Customer Service Manager – Ascentech Services Ltd in Lekki, Lagos State
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Company Ascentech Services Ltd is offering job opportunities for the position of Customer Service Manager in the Lekki area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
Ascentech Services Ltd operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | Ascentech Services Ltd |
| Position: | Customer Service Manager |
| Region: | Lagos State, Lekki - Lagos State |
| Education: | Confidential |
| Salary: | NGN 90.000 - NGN 200.000 per Month |
| Job Type: | Full-time |
Job Description
Responsibilities:
- Improve customer service experience, create engaged customers, and facilitate organic growth
- Take ownership of customers’ issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies, and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
Requirements:
- 5+ years of experience as a Customer Service Manager in the healthcare or aesthetics sector
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BSC/HND degree
Job Type: Full-time
Experience:
- Management: 1 year (Preferred)
Ability to Commute:
- Lekki (Required)
Ability to Relocate:
- Lekki: Relocate before starting work (Required)
Benefit
- Comfortable environment
- Taught when starting work
- Salary bonus for overtime
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Lagos State |
| City | Lekki |
| Full Address | Ascentech Services Ltd, 148/150 Bode Thomas St, Surulere, Lagos, Nigeria |
| Google Map | Google Map |
Job Application Information
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