Customer Care Representative – Omoarega Consulting Limited in Lekki, Lagos State

Welcome to our job portal, where Omoarega Consulting Limited is offering exciting employment opportunities for the position of Customer Care Representative in the Lekki area. We are currently seeking Full-time candidates.

We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Omoarega Consulting Limited, we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with Omoarega Consulting Limited. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Job Description

We are currently looking for a dedicated customer service representative to join our team at Omoarega Consulting Limited. As a customer care representative, your primary responsibility will be to manage customer queries and complaints. You will also handle order processing, modifications, and escalate complaints across various communication channels.

With a strong emphasis on customer satisfaction, successful candidates must be able to remain calm and professional even in challenging situations. Experience working with computers and proficiency in communication are essential for this role.

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries through various channels.
• Acknowledging and resolving customer complaints.
• Providing in-depth knowledge of our products to address customer queries.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Collaborating with colleagues when necessary.
• Providing feedback on the efficiency of the customer service process.
• Supervising and guiding junior customer service representatives.
• Ensuring customer satisfaction and delivering professional customer support.

Requirements:

• Minimum of HND or equivalent.
• Ability to stay calm and empathetic in stressful customer situations.
• Comfortable using computers and basic software applications.
• Prior experience working in customer support or a similar role.

Job Type: Full-time

Salary: ₦70,00.00 – ₦80,00.00 per month

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Good physical and mental health
• Minimum age 17 years
• Discipline and adherence to time
• Honest and responsible
• Good character
• Satisfaction in working and learning
• For other requirements, please check through the application form.

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