Customer Service Quality Assurance Manager – Apex Network Limited in Lekki, Lagos

Apex Network Limited is currently seeking applicants for the position of Customer Service Quality Assurance Manager in the Lekki area. The available job type for this position is Full-time.

We are specifically looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. In addition to technical expertise, we highly value honesty, discipline, and a strong sense of responsibility in our employees.

Apex Network Limited operates within the (according to the company) industry. If you are interested in applying for this position and becoming a part of our company, we encourage you to submit your application.

Job Information

Job Description

Apex Network Limited is currently recruiting for a Customer Service Quality Assurance Manager. This role is perfect for seasoned customer service professionals with a strong background in delivering exceptional customer experiences.

Key Responsibilities:

• Develop and maintain internal quality standards.
• Assess support interactions based on quality metrics.
• Provide feedback and conduct discussions with agents.
• Analyze metrics to improve team performance.
• Identify training needs and implement onboarding programs.

Requirements:

• Experience in customer service and quality assurance.
• Strong communication and organizational skills.
• Understanding of business metrics.
• Excellent problem-solving skills.

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

Company address