Head Customer Service – colvin ltd in Lagos, Lagos State
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Company colvin ltd is offering job opportunities for the position of Head Customer Service in the Lagos area. The job type available is Full-time.
We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.
colvin ltd operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.
Job Information
| Company: | colvin ltd |
| Position: | Head Customer Service |
| Region: | Lagos - Lagos State, Lagos State |
| Education: | Confidential |
| Salary: | NGN 100.000 - NGN 190.000 per Month |
| Job Type: | Full-time |
Job Description
Responsibilities:
- Improve customer service experience, create engaged customers, and facilitate organic growth
- Take ownership of customers’ issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies, and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Recruit, mentor, and develop customer service agents, nurturing an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
Requirements and skills:
- Proven working experience as a Customer Service Manager, Retail Manager, or Assistant Manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases, and tools
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Business Administration or related field
Job Type: Full-time
Experience:
- Customer Service: 7 years (Required)
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Good communication skills
- Strong team skills
- Experience in similar work
Company address
| Province | Lagos State |
| City | Lagos |
| Google Map | Google Map |
Job Application Information
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