Customer Service Representative – Estrada International Staffing Solutions in Lagos, Lagos State

Estrada International Staffing Solutions is currently accepting applications for the position of Customer Service Representative in the Lagos area. We are actively seeking qualified candidates for this Full-time opportunity.

We are looking for individuals who possess strong skills and have a minimum of beginners/seniors in the field. Along with technical expertise, we highly value qualities such as integrity, discipline, and a strong sense of responsibility in our potential employees.

Estrada International Staffing Solutions operates within the (according to the company) industry. If you are interested in joining our esteemed organization, we encourage you to submit your application without delay.

Job Information

Job Description

A Customer Service Representative is responsible for providing excellent customer service and resolving customer queries and issues. They serve as the first point of contact for customers and assist them in a professional and friendly manner. Key tasks include answering incoming calls and emails, addressing customer complaints and concerns, and providing accurate and timely information. The ideal candidate should have strong communication and problem-solving skills, be patient and empathetic, and possess good knowledge of the company’s products or services. Previous customer service experience and proficiency in using customer service software are preferred.

Responsibilities:

• Answering customer inquiries and resolving issues promptly and efficiently.
• Providing accurate information about company products or services.
• Handling customer complaints in a professional manner and escalating complex cases to the appropriate department.
• Maintaining customer records and updating the database with new information.
• Assisting customers with product returns, exchanges, or refunds.
• Collaborating with other departments to ensure efficient resolutions.

Requirements:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Patience and empathy when dealing with customers.
• Proficiency in using customer service software and computer systems.
• Previous experience in a customer service role preferred.
• Knowledge of the industry and company products or services.
• Ability to handle multiple tasks and prioritize workload effectively.

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

Company address