Outbound Call Sales Officer – Delon Jobs in Lagos, Lagos State

Welcome to our job portal, where Delon Jobs is offering exciting employment opportunities for the position of Outbound Call Sales Officer in the Lagos area. We are currently seeking Full-time candidates.

We are looking for individuals who possess excellent skills and have relevant beginners/seniors in the field. Moreover, we highly value traits such as honesty, discipline, and accountability in our prospective employees.

As a company operating in the (according to the company) industry, we provide a wide range of professional opportunities. If you are interested in exploring a rewarding career path with Delon Jobs, we encourage you to submit your application directly through our website.

Join our growing team and embark on a fulfilling career journey with Delon Jobs. Don't miss out on the chance to be part of our dynamic work environment. Apply now and take the first step towards a bright future.

Job Information

Job Description

DelonJobs is looking to hire an Outbound Call/Sales Officer for a leading financial institution located in Lagos, Nigeria. The ideal candidate would be responsible for offering first level support and outstanding service experience across all communication channels deployed for digital products; to enhance conversion, retention, and customer loyalty through effective telemarketing engagements which will in turn drive growth of revenue in line with sales target. Interested candidates must possess a minimum of a first degree in relevant discipline and a minimum of a year’s banking experience. The salary is competitive.

Job Responsibilities:

• Drive follow-up on all logged requests/escalations by Service Executives across all available e-platforms (telephone, chat, email, Intercom, Zendesk, and CRM).
• Ensure that tasks for the shift (Day/Night/Remote) have been assigned by the respective supervisors/lead.
• Escalate any work tool/downtime to Head, Customer Success Digital Products.
• Provide answers to customer’s issues faced by service executives on premise and remote.
• Initiate customer relationship through proper customer onboarding on the emerging products.
• Report immediately to line supervisor, prevailing customer pain points and provide service improvement initiatives.
• Render required reports promptly.
• Ensure adherence Strictly to safety policies by ensuring proper and adequate record-keeping.
• Review documents provided/uploaded by customers for correctness.

Job Requirements:

• First degree in relevant discipline.
• Minimum of 1-year banking experience.

Skills & Competencies:

• Knowledge of Banking Operations
• Understanding of CBN Monetary Policies & Guidelines
• Customer Relationship Management – Product Knowledge
• Complaint Management
• Customer Needs Identification
• Financial Acumen
• Marketing & Sales
• IT Appreciation
• Anti-money Laundering
• Drive for Results (Efficiency) Digitalization

Job Type: Full-time

Education:

• Undergraduate (Preferred)

Experience:

• Outbound Call: 1 year (Required)

Benefit

• Gaining experience
• Taught first
• Receiving a bonus for overtime

Application Requirements

• Physically and mentally healthy
• Minimum age of 17 years
• Disciplined and punctual
• Honest and responsible
• Good personality
• Enthusiasm in working and learning
• For other requirements, please check through the job form.

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